PRIVACY POLICY

Atelier by SPC
A brand of Spectrum Primary Care, LLC

Effective Date: 05/14/2026

Atelier by SPC (“Atelier,” “we,” “our,” or “us”) is a brand operated by Spectrum Primary Care, LLC. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit our website, interact with our services, submit inquiries, purchase products or memberships, request appointments, or otherwise engage with us online.

By using this website, you agree to the terms of this Privacy Policy.

1. INFORMATION WE MAY COLLECT

We may collect information you voluntarily provide, as well as certain information collected automatically through website technologies.

Personal Information You Provide

This may include:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Billing information

  • Payment-related information (processed by third-party providers)

  • Appointment request details

  • Membership enrollment information

  • Gift card purchase information

  • Communication preferences

  • Information submitted through contact forms or consultation requests

If you voluntarily provide health-related or treatment-related information through forms or communications, we may collect that information as part of responding to your inquiry.

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on site

  • Referring website

  • Clickstream data

  • Cookies and similar technologies

This information helps us improve website performance, user experience, analytics, and service delivery.

3. HOW WE USE YOUR INFORMATION

We may use collected information to:

  • Respond to inquiries

  • Schedule consultations or appointments

  • Process purchases

  • Manage memberships

  • Deliver gift cards or purchased products/services

  • Provide customer support

  • Send appointment confirmations or reminders

  • Communicate service-related updates

  • Improve website functionality

  • Analyze site performance

  • Detect fraud or abuse

  • Maintain security

  • Comply with legal obligations

  • Market our services where permitted by law

4. PAYMENT PROCESSING

Payments made through our website may be processed by secure third-party payment processors.

We do not store complete payment card information on our own servers unless specifically stated.

Payment processors maintain their own privacy and security practices, which are governed by their respective policies.

5. APPOINTMENT REQUESTS & HEALTH INFORMATION

Submitting information through this website does not establish a provider-patient relationship.

Information submitted through general website forms may not be appropriate for urgent medical matters.

Please do not submit emergency or time-sensitive health concerns through this website.

If you choose to provide treatment-related or health-related information through website forms, email, or other digital communications, you acknowledge that such communications may not always be fully secure.

Where applicable, protected health information may be handled in accordance with applicable healthcare privacy laws.

6. HIPAA NOTICE

Not all information submitted through this website is protected under the Health Insurance Portability and Accountability Act (“HIPAA”).

Only information collected and maintained as part of regulated healthcare operations may be subject to HIPAA protections where applicable.

Website browsing data, marketing interactions, general inquiries, and certain commercial transactions may not constitute protected health information.

If you are an established patient receiving regulated healthcare services through Spectrum Primary Care, LLC, separate privacy practices may apply.

7. COOKIES & TRACKING TECHNOLOGIES

We may use:

  • cookies

  • analytics tools

  • advertising pixels

  • session tracking technologies

  • website performance monitoring tools

These may help us:

  • understand user behavior

  • improve website experience

  • optimize marketing campaigns

  • personalize content

  • measure advertising effectiveness

You may disable cookies through your browser settings, though some website functionality may be affected.

8. TEXT, EMAIL, AND MARKETING COMMUNICATIONS

If you provide contact information, you may receive:

  • appointment confirmations

  • reminders

  • transactional communications

  • membership-related notifications

  • promotional emails

  • service announcements

  • marketing communications

You may opt out of promotional communications at any time, though service-related communications may still be necessary.

Message/data rates may apply for SMS communications depending on your carrier.

9. SHARING OF INFORMATION

We may share information with trusted third parties when reasonably necessary, including:

  • payment processors

  • website hosting providers

  • scheduling platforms

  • customer relationship management tools

  • analytics vendors

  • email/SMS communication vendors

  • legal/compliance advisors

  • service contractors

We may also disclose information:

  • when legally required

  • to protect our rights

  • to prevent fraud

  • in response to subpoenas or lawful requests

  • during business restructuring, sale, merger, or acquisition

We do not sell personal information in the ordinary course of business.

10. DATA SECURITY

We implement commercially reasonable administrative, technical, and operational safeguards intended to protect information.

However, no online transmission, storage platform, or electronic communication system can be guaranteed completely secure.

Use of this website is at your own risk.

11. THIRD-PARTY LINKS

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, content, or security of third-party platforms.

Use of third-party websites is governed by their own policies.

12. DATA RETENTION

We may retain information for as long as reasonably necessary to:

  • provide services

  • maintain records

  • comply with legal obligations

  • resolve disputes

  • enforce agreements

  • protect business interests

Retention periods may vary depending on data type and legal requirements.

13. CHILDREN’S PRIVACY

This website is not intended for children under 18 years of age.

We do not knowingly collect personal information from children through this website without appropriate authorization where required.

14. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have rights regarding your personal information, including requests to:

  • access information

  • correct inaccuracies

  • request deletion where legally permissible

  • opt out of certain marketing communications

Requests may be subject to identity verification and applicable legal limitations.

15. CHANGES TO THIS POLICY

We reserve the right to modify this Privacy Policy at any time without prior notice.

Updated versions will be posted with a revised effective date.

Continued use of the website constitutes acceptance of changes.

16. CONTACT US
Atelier by SPC
A brand of Spectrum Primary Care, LLC

office@spectrumpcp.org
www.atelierbyspc.com

Elegant hotel lobby with a modern reception desk, a beige armchair, a black coffee table with candles and books, shelf with products, and a wall with the logo 'Atelier by SPC' and a large letter 'A' in gold.